Refund policy Australmoon.com guarantees its customers the possibility of canceling their order at any time and at no cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment.
The client will have a period of fifteen calendar days from receipt of the order to resolve the contract and return the purchased product. The client will communicate to Australmoon.com within the stipulated period and by any means admitted by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, if applicable, an invoice issued to Australmoon.com, with the customer paying the return costs.
The customer may return any item purchased on Australmoon.com as long as the products have not been opened or used and retain their original seal or packaging. In these cases, Australmoon.com will return the money for the purchase through a credit card payment, by bank transfer to the account indicated by the client or by credit to his personal account.
If a product other than the one requested by the client were delivered by Australmoon.com error, it will be withdrawn and the correct product will be delivered at no additional charge to the buyer.